We do not sell family data
MyWins is designed for family progress, not advertising or data resale.
Privacy built for families
This policy explains how MyWins At Home collects, uses, stores and protects information about parents and children using the service in the United Kingdom.
Last updated: 18 July 2026Applies to: MyWins At Home website and app pages
Parents stay in control
Parents create child profiles, choose settings and control what is entered.
No child advertising
Child dashboards should not display advertising or marketing prompts.
Restricted child access
Children only see their own child dashboard, not billing or parent settings.
1. Who we are
MyWins At Home is a family habit, behaviour and rewards platform for parents and children. For data protection purposes, the business operating MyWins At Home is the controller of parent account data and family information entered into the service.
Privacy requests can be made through the Support page or the contact details provided on the website.
2. Personal information we collect
Parent account dataName, email address, authentication records, intended or active plan, subscription status, reminder preferences and support messages.
Child profile dataChild name or nickname, optional age or age range, child username and PIN credentials, and the activities, wins, misses, dates, comments, challenges, rewards and progress entered or selected by the parent.
Usage and security dataLogin activity, device and browser information, page interactions, sanitised technical/error information and security events needed to run and protect the service. Operational error records are designed not to contain child names, comments, email addresses, credentials or raw account identifiers.
Campaign and survey attributionWhen a parent follows a MyWins survey result or advert link, MyWins may record campaign parameters and the broad result category so the registration journey can be measured. This is associated with the parent journey, not used to advertise to the child.
Payment dataStripe processes card and billing information. MyWins stores subscription status, plan, Stripe customer and subscription references, but not full card numbers.
MyWins does not require a child's email address, telephone number, home address or payment details.
3. Why we use personal information
We use personal information to provide the service, manage parent and child dashboards, save rewards and progress, send parent-requested reminders, keep accounts secure, process subscriptions, respond to support requests and improve MyWins.
1Contract: to provide the account, dashboard and subscription service requested by the parent.
2Legitimate interests: to keep the service safe, troubleshoot issues and improve the platform, balanced against family privacy.
3Legal obligation: where records must be kept for tax, accounting, fraud prevention or legal compliance.
4Consent: where consent is required, such as optional marketing communications.
4. Children's information
MyWins is a parent-controlled family service that children can access through a restricted child dashboard. The parent creates the account, creates each child profile and decides what information to enter. MyWins applies high-privacy defaults and limits the child view to information needed for the family experience.
- Children see their own name and the activities, wins, misses, comments, challenges, rewards and progress entered or selected by their parent.
- Children cannot see billing, the parent's email, subscription controls or parent-only settings.
- Child usernames and PINs should remain within the household.
- Parents should not enter health, medical, safeguarding or other highly sensitive information in comments.
- Parents can request correction or deletion of a child profile. Children also have data protection rights, which may be exercised directly or with parental support depending on age and understanding.
A simple privacy explanation for children
MyWins shows you information that your parent has added for your family. This may include your name, wins, misses, comments, challenges and rewards.
- Your parent controls your MyWins profile.
- You cannot see payment details or private parent settings.
- MyWins does not show adverts on your child dashboard.
- Tell your parent if something on your profile is wrong or you want it removed.
- Keep your username and PIN private and only use your own profile.
6. Security
MyWins uses authentication, restricted child sessions, database access controls and row-level security to separate family records. Access rules, sign-out, child PIN login and subscription controls are tested as part of production changes. No internet service can promise absolute security, so parents should use a strong password and keep child PINs private.
7. How long we keep information
Account and family dashboard data is kept while the account remains active or while it is needed to provide access to saved progress. When an account is closed or deletion is requested, MyWins will delete or anonymise family dashboard data after completing necessary verification and backup cycles, unless limited records must be retained for legal, accounting, fraud prevention, security or dispute purposes. Sanitised operational error records are normally removed after 90 days, rate-limit records after 2 days and reminder-delivery records after 180 days.
8. Your UK data protection rights
UK users may have rights to access, correct, delete, restrict or object to the use of their personal information, and to request a copy of their data. Parents can also contact us about a child profile connected to their account.
You also have the right to complain to the Information Commissioner's Office if you are unhappy with how personal information is handled.
10. Contact
For privacy requests, account deletion or data questions, contact MyWins through the Support page or the contact details provided on the website.