Our Terms and Conditions

1. About MyWins At Home

MyWins At Home is a family habit, behaviour and rewards platform. It helps parents record wins and missed opportunities, manage rewards, review progress and support children with routines, responsibility, learning and character.

MyWins is a software tool. It is not medical, psychological, safeguarding, parenting, educational, financial or legal advice.

2. Parent accounts

A parent or responsible adult must create and manage the family account. You are responsible for keeping login details safe, choosing appropriate rewards, deciding what to record and ensuring that information entered into MyWins is accurate and appropriate.

3. Child login and child dashboard

Children may access a restricted child dashboard using a username and PIN created by the parent. The child view shows the child's name and the activities, wins, misses, comments, challenges, rewards and progress entered or selected by the parent. It does not show billing, the parent's email or parent-only settings.

Parents are responsible for keeping child login details within the household and for deciding what information is appropriate to enter.

4. Positive and fair use

MyWins should be used to encourage progress, responsibility and constructive family routines. It must not be used to shame, bully, humiliate, threaten or place inappropriate emotional pressure on a child.

• Comments should be respectful and proportionate.
• Rewards should be suitable for the child's age and family circumstances.
• Wins and missed opportunities should be recorded fairly and consistently.
• Parents remain responsible for all decisions made using the platform.

5. First 10 wins starter access

A new family account may receive starter access that allows the parent to record the first 10 positive wins without entering payment details. Starter access is limited to one allowance per parent account unless MyWins states otherwise.

• Positive wins recorded across the family account count towards the allowance. Misses do not use it.
• Deleting a recorded win does not restore the starter allowance.
• The tenth win is saved normally. Existing dashboards, entries, comments, challenges, rewards and progress remain available to view.
• A paid plan is required before additional wins or misses can be recorded.
• Starter access does not convert automatically into a paid subscription.

6. Subscriptions, billing and cancellation

Paid access is available through monthly or annual subscription plans. The total price, billing period and included child limit are shown before checkout. Stripe processes payments and subscriptions renew automatically for the selected billing period until renewal is cancelled.

• You are responsible for keeping payment details current.
• You can turn off renewal at any time from Profile > Plan & billing > Manage or cancel subscription, which opens Stripe's secure billing portal.
• Unless the checkout or applicable law says otherwise, cancellation takes effect at the end of the current paid billing period and no further renewal payment is taken.
• If payment fails, MyWins may retry payment, notify the parent and limit paid features until payment is resolved.
• Nothing in these Terms removes statutory consumer rights. Where a legal cancellation right applies, it remains available. If paid access begins during a statutory cancellation period, any refund may be reduced to reflect service already supplied where the law permits.
• Refunds outside statutory rights are only available where stated at checkout or agreed by MyWins.

7. Acceptable use

You must not misuse MyWins, attempt to access another family's data, reverse engineer the service, upload harmful code, interfere with security, use the service unlawfully, or enter content that is abusive, discriminatory, unsafe or inappropriate.

8. Availability and changes

We aim to keep MyWins available and reliable, but we cannot guarantee uninterrupted access. Browser, email and calendar reminders are convenience features and should not be relied on for urgent, medical, safeguarding or time-critical purposes. Delivery can be affected by browser permissions, email filtering, calendar settings, connectivity or third-party service availability. We may update, improve, remove or change features where needed for security, performance, legal compliance or product improvement.

9. Intellectual property

The MyWins name, design, interface, copy, icons, code structure and platform materials belong to MyWins At Home or its licensors. You may use the service for your own family account, but you must not copy, resell or reproduce the platform.

10. Responsibility and limitation of liability

MyWins provides tools for families, but parents remain responsible for how the tool is used. To the fullest extent permitted by law, we are not responsible for indirect losses, loss of profits, loss of data caused by user error, or decisions made by parents based on dashboard information.

Nothing in these Terms limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or statutory rights that cannot be excluded under UK law.

11. Privacy

Use of personal information is explained in the MyWins Privacy Policy. Parents should read the Privacy Policy before creating child profiles or entering family information.

12. Governing law

These Terms are governed by the laws of England and Wales. If a dispute cannot be resolved informally, it will be handled by the courts of England and Wales, unless mandatory consumer law gives you the right to bring a claim elsewhere in the UK.

13. Contact

For account, subscription, refund or terms questions, contact MyWins through the Support page or the contact details provided on the website. We aim to respond to account and subscription enquiries within a reasonable time.